The ultimate in network-based call flow control
What is Queue Manager?
- Hold & Queue calls within the telephone network
- Helps you easily deal with high volume call-flow at busy times
- Self-record personalised ‘waiting’ and ‘on-hold’ messages to your callers
- Unlimited network capacity - no engaged tones – ever!
- True queuing service (last waits longest)
- Reduce your phone line requirement & rental costs
- Low start up cost & rental
- No capital expenditure cost
- No on-site equipment or software
- Web based management portal to amend settings
- Live queuing & call handling stats
- Rising position in queue message to callers (optional)
- ‘Queue Jump’ facility for your best customers
- Maximum queue length, waiting time & connected calls option
- Up to 2 destination numbers per queue
- Call ‘roll-over’ facility if 1st choice delivery number is busy or unanswered.
- Out of hours message facility
- Out of hours/lines busy voicemail facility
- Maximise efficiency & resources
What’s involved?
- Works in conjunction with any Redstar ‘03’ or ‘08’ non-geographic numbers, ported landline numbers or Redstar ‘Virtual Mobile’ numbers
- Very quick to set-up, usually live in 2-3 days
- Activated remotely
- No engineering visit required
- Easy to use, little training required
