Efficiently route callers to multiple
offices, departments or people
Why use an Auto Attendant/IVR?
- Effective call handling & distribution
- Network-based solution
- No on-site equipment or software
- Creates a professional customer-facing image
- Increase call handling efficiency
- No lost calls
- Fully scaleable with unlimited capacity
- Calls routed to the correct department every time
- Up to 5 legs available as standard
- Queuing facility option available on each leg
- Personalised ‘On-hold’ messages & prompts
- Accurately monitor call activity & distribution
- Monitor call handling efficiency (in real-time)
- Choose where & when your receive calls
- Dynamic - manage your inbound calls more effectively
- Mobility – its easy to move location, just amend your settings
- Very cost effective
- No upfront capital expenditure costs
What’s involved?
- Works in conjunction with any new or ported ‘03’ or ‘08’ numbers
- Approximately 3-5 days to set-up
- Calls delivered to any fixed UK landline
- Calls can be delivered to many countries abroad at no cost to you (ask for details)
- No new phone lines required
- No changes to your existing numbers
- Choice of bolt-on services (below)
Bolt-On Services
You can add any of the following features and services to your Auto Attendant service, now or upgrade at any time later;
VoiceMail
£10 per month
Receive voicemail messages delivered to you by email as a WAV audio attachment.
FaxMail
£10 per month
Receive faxes delivered to you by email as a GIF attachment
Web Stats
£10 per month (Included with Silver, Gold & Platinum packages)
Access live inbound call activity & call answering reports through our secure web portal.
Caller CLI Capture Reports
£10 per month
Automatically captures all caller CLI’s information (callers telephone number, call success, frequency etc) & reports through our secure web reports portal.
Web Manager
£50 set-up & £10 per month (Included with Gold & Platinum packages)
Control & instantly modify where calls are received at any time through our secure web portal.
Disaster Recovery
£10 per month (Included with Silver, Gold & Platinum packages)
A pre-defined DR plan can be activated in seconds in the event of an emergency. Inbound calls can be directed to an alternative location for a period, such as to another landline or to a mobile phone.
Multi Call-Plans
£25 Set-up charge per plan & £10 per month rental (Call Plans included with Silver, Gold & Platinum packages)
Having pre-defined call plans ready to be activated in an instant allows you to switch where your inbound calls are received at any time, without having to notify us.
Time Routing
£10 per month (Included with Silver, Gold & Platinum packages)
Receive calls at different locations according to the time of day or day of week.
Call Recording
£250 set-up & £100 per month
Record your inbound calls automatically or on-demand using network hosted
equipment (no premise based equipment or software required)
